Effective date: October 15, 2026
Heavy Duty Epoxy LLC (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, store, and share information when you visit heavydutyepoxy.com, request an estimate, or contact us.
Information we collect
When you request an estimate or contact us, we may collect your name, email address, phone number, project address, city, ZIP code, property and flooring preferences, project measurements, preferred dates, messages, and any photos you choose to upload.
Our website also uses browser storage to retain site preferences and estimate progress. Third-party services used by the site, such as map providers, content-delivery networks, payment providers when applicable, and our database/storage provider, may collect technical information under their own policies.
How we use information
- Prepare, discuss, and follow up on estimates and flooring projects.
- Respond to questions and customer-service requests.
- Schedule services, administer payments or deposits after confirmation, and maintain business records.
- Improve site functionality, protect the site, and comply with applicable legal obligations.
How we share information
We do not sell personal information. We may share information with service providers that help operate our business, including database, hosting, file-storage, communications, mapping, and payment-processing providers. We may also disclose information when required by law or to protect our rights, customers, or business.
Retention and security
We retain information only as long as reasonably necessary for the purposes described above, including customer service, accounting, dispute resolution, and legal obligations. No online system is completely secure; however, we use reasonable measures intended to protect information under our control.
Your choices
You may ask us to access, correct, or delete personal information we hold about you, subject to legal and operational requirements. To make a request, email heavydutyepoxyllc@gmail.com or call (408) 677-8326.
California notice
California residents may contact us using the details above with privacy questions or requests. This policy is intended to provide the disclosures applicable to our website and services, including California online privacy requirements. Additional rights may apply depending on the nature and scale of our data practices.
Children and external links
Our services are not directed to children under 13, and we do not knowingly collect their personal information. Our site may link to third-party websites or services; their privacy practices are governed by their own policies.
Updates and contact
We may update this policy when our practices or legal requirements change. The effective date above shows when it was last revised. For questions, contact Heavy Duty Epoxy LLC at heavydutyepoxyllc@gmail.com.